It can happen to individuals of any age, but often the elderly are the most vulnerable to abuse. Elder abuse and mistreatment can happen in any setting and is not limited to long-term care homes. In general, elder abuse, neglect and exploitation refers to any knowing, intentional or negligent by a person that causes harm or serious risk of harm to a vulnerable adult. The Essential Guide explains more about the long term care Community Advisory Committees and their work. The committees fulfill this obligation through formal and informal visits to facilities, submitting quarterly and annual reports of their observations to the Ombudsmen and to the county. The Community Advisory Committees are responsible for advising the board of county commissioners of the general conditions existing in the long term care facilities within each county. The primary purpose of of these volunteer advocates is to maintain the intent of the Nursing Home and Adult Care Home Residents" Bill of Rights in facilities across the state, and to promote community involvement and cooperation with these home to promote quality of care. These volunteers are trained by the regional long-term care Ombudsmen and certified by NC's state Ombudsman. There are volunteers in each county who are appointed by the county commissioners to serve on the nursing home and adult care home Community Advisory Committees. We can respond by phone or talk with you in person if you have confidential information to share with us. Also, for your own protection, please do not send private or confidential information through unsecured emails. You may need to leave a message and they will return your call. When contacting an Ombudsman, please note that they are often out of the office. Wake County Nursing Homes, Lee County Nursing Homesĭurham County Nursing and Adult Care Homes Johnston County Nursing & Adult Care Homes, Moore County Nursing & Adult Care Homes Ombudsman Program Secure FAX Line: 919.998.8101Ĭhatham County Nursing & Adult Care Homes, Lee County Adult Care Homes, Orange County Nursing and Adult Care Homes Our long-term care Ombudsman are also available if you need help or have questions.Ĭontact a Regional Long-Term Care OmbudsmanĬontact a Regional Long-Term Care Ombudsman Ombudsman Program Toll Free Line: 800.310.9777 If you want to find out more about long-term care or recognizing and preventing abuse, neglect or exploitation of older and frail adults, the following information may be of help. To file a complaint by mail: Complaint Intake Unit To file a complaint by phone: Complaint Hotline: 1-80 (within N.C.) or 91 Complaint Hotline Hours: 9:00 a.m. Ombudsmen do not have regulatory power- any suspected abuse or neglect by a long-term care facility should be reported to the NC Division of Health Services Regulation and/or local law enforcement for investigation. To locate a skilled nursing facility or adult care home, visit the NC Division of Health Services Regulation at Ombudsmen monitor the implementation of federal, state and local laws governing long-term care facilities and work to educate the public, residents, family members and facility staff regarding long-term care issues and elder abuse prevention, detection and reporting requirements. Ombudsmen advocate on behalf of long-term care facility residents to uphold their rights and address quality of care and quality of life issues through information, education and mediation. The Ombudsman Program gives long-term care facility residents and their families a voice. If an individual is residing in a nursing home, adult care home (also called assisted living) or a family care home, there is potential help available from a trained advocate called a long-term care Ombudsman. Adjusting to life in a long-term care facility can be challenging, and sometimes, there can be resident or family concerns about care and services.
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